Commentary: Working from home because of the coronavirus? Don’t expect it to be paradise

Commentary
Commentary

The office gives you a better chance of picking up new ideas — and more, says the Financial Times' Pilita Clark.

(Photo: Unsplash/Annie Spratt)


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LONDON: One Friday last month, I was in the middle of a video conference call with a man from a well-known bank when we were interrupted by a dreadful noise.

“Argh,” he said, jumping up to investigate what sounded like a jackhammer about to blast through his wall.

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The din eventually subsided, but just as I was wondering why a bank would let builders so near its staff in the middle of a work day, the racket started again. Then there was a knock on the mans door from what seemed to be an angry woman.

By now I was thoroughly baffled. What sort of bank was this?

As it turned out, it was not a bank at all. It was an apartment building. The man I was interviewing was doing what he usually did on a Friday: Working from home.

So was the woman at his door, a neighbour, and others in the rest of his building. Everyone was appalled at the nerve of whoever was making the ruckus while they were trying to work.

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MORE DEMAND TO WORK FROM HOME WITH NOVEL CORONAVIRUS OUTBREAK

I thought of them all last week as I read that so many people in China were being urged to work from home to stem the coronavirus outbreak that we were on the brink of the worlds largest work-from-home experiment.

READ: Commentary: Novel coronavirus – how prepared is your company? What gets green, amber and red rankings

READ: Commentary: Allowing employees to work from home can help South Korea manage the Wuhan virus

Early results are already in and so far they look benign. Shares in the Zoom videoconferencing outfit have, as it were, zoomed. Another video chat service has reportedly rushed to add a beautifying camera filter to its app in response to surging demand.

The Internet has filled with advice for the uninitiated: Stick to a ritual, ditch pyjamas and get out of bed, especially for a video call.

I predict worse lies ahead. When strikes crippled public transport across France in December, a friend in Paris told me it led to a nasty divide in his office.

A commuter sits on a bench at the Gare Saint-Lazare in Paris while the city deals with strikes by rail workers. (File photo: AFP/Philippe LOPEZ)

Some managers were happy to let underlings work from home. Others demanded everyone turn up, even those who had to spend two hours struggling to get into the office, and another two to get home, partly on foot.

“People were absolutely knackered,” he said. “And very grumpy.” His story reminded me of one reason why I have never been entirely on board with working from home. It is unfair, because even when bosses are sensible not every job allows it.

BUT WORKING FROM HOME NOT A BED OF ROSES

It is also inefficient. No matter how fast people jump to obey a Slack or WhatsApp ping, it is invariably easier to get something done with a person right in front of you, and sometimes safer.

Last week, British rail investigators reported that a London train narrowly missed crashing into a track maintenance machine after two workers responsible for train movements at the time had spent a “significant proportion” of time working from home.

Background noise at home might have affected “safety critical communications”, they said, something I can well imagine after my jackhammer video chat.

READ: Commentary: How working remotely turned me into a monster

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